Frequently Asked Questions

 

03/

How do I get started?

Click here to fill out a request for a Free Clinical Consultation, or call us at (781) 224-3600.

A Best Home Care nurse will work with you and/or your family members to develop a personalized plan of care.

Our nurse will assist you in choosing the service and caregiver most appropriate. If your needs change at any time, you can contact our office and we will help you obtain the necessary services.

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I am a healthcare worker. How do I find out more about joining your team?

We are seeking reliable, kind, and caring individuals to provide companionship, homemaking services, personal care, and nursing services. Check out our Careers page for more information on employment opportunities, as well as our FREE Home Health Aide Training Program. 

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Are services available when I need them?

We provide home health care service, 7 days a week, 24 hours a day, 365 days a year. No minimum number of hours is required, only a 24-hour notice in case of cancellation.

 

Our office staff or on-call staff are always available to troubleshoot and resolve issues. 

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Does Best Home Care supervise the employees and the care provided in the home?

Yes! All of our caregivers attend an orientation program and receive additional in-service education annually. Field staff are given a detailed personal care plan and registered nurses are available to instruct and improve the care provided. Whenever a nurse supervisor visits the home, the client’s condition and care plan are reassessed, and changes in the plan of care are made as needed.

05/

How do I know that I will be getting the best home care service and caregiver? 

All our staff must meet the following requirements:  

  • Evidence of experience and education. 

  • Written testing to evaluate skills appropriate to job requirements.  

  • A current license and/or certification. 

  • Ability to read, write, and speak English.  

  • Two references from previous supervisors.  

  • Criminal history background checks. 

  • Medical clearance to perform the functions of the job requirements, done every two years.  

  • Annual TB screening. 

  • Nurse aide registry is checked for any complaints of client abuse from previous employers or clients. 

Registry

A registry is an employment agency that, for a fee (usually a percentage of what you pay the caregiver), will refer and place personnel in your home. When you hire someone from a registry, you become the employer and assume full responsibility and liability for that nurse or caregiver.

Home Care Agency

Best Home Care is a medical home health care agency. Our employees are licensed, bonded and insured by state and federal laws. All of our employees receive orientation and instruction about the quality of service that we expect each caregiver to provide to our clients. We are the employer and you do not assume any liability for that employee. We provide a plan of care and supervise each of of our employees while in your home.

Independent consultant

An independent consultant is a person that you interview, hire, and train to provide the health care services that you determine to be necessary. You become the employer and assume all liability for accidents that may happen in your home.

What is the difference between a home care agency, a registry, and an independent employee? 

 

Meet Our Team

Martha Hamm, RN, BSN

President and CEO

Why I Care

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Barry Hamm

Vice President

Why I Care

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Kaye Altieri

Chief Financial Officer

Why I Care

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Erin Wintersteen, RN, BSN

Nurse Manager
Clinical Liaison Manager

Why I Care

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Sheila Richardson

Education Administrator

Client Liaison

Why I Care

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Christine Welch

HR Administrator

Why I Care

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Ashley Von Allgeier, RN

Clinical Supervisor

Why I Care

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Pat Ryan

Scheduling Coordinator

Why I Care

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Ashley Latulippe

Scheduling Coordinator

Why I Care

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Marty Oneil

Scheduling Coordinator

Why I Care

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Regina Green

Scheduling Coordinator

Why I Care

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Danielle Short

Scheduling Coordinator

Why I Care

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Nancy Murphy

Payroll Assistant

Home Health Aide

Why I Care

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Our Caregivers

Home Decor

Emmanuel (Manny) Byarugaba

CNA

Hi, I am Emmanuel Byarugaba, a certified nursing assistant with 12 years of experience in this field, which I am very much proud of. I love caring for people, especially the elderly, and giving them the best quality and excellent care that they deserve. I love promoting and giving them their independence back because it means everything to them.

When I am not working, I love going out for dinners, going to the gym, the movies, and taking long walks. Since I became a certified nursing assistant, I realized it's the most rewarding career because you touch so many lives with love and care. That is the best feeling in the world - knowing that you make such a difference in their lives each day. Thanks so much and God bless.

Tracy Moore

CNA

I've been doing this work for over 15 years and I love it! Nothing is more rewarding than walking into a client's house and they light up when seeing you!

When I'm not working, I'm at home enjoying my family and animals and gardening in my backyard.

The best compliment I've gotten was my client saying there's no one else she'd rather be quarantined with than me!

I'm proud everyday. I'm proud of myself and the work I do because I know I make a difference in someone's life.

Alexander (Alex) Evans

CNA/HHA

My name is Alexander Evans and I’ve been a CNA/Home Health Aide at Best Home Care for about a year and a half now. I also have an Associate’s Degree in Human Services.

I love being a caretaker because you get to see firsthand the positive impact you have on your client’s life.

Home care is all about promoting independence and by doing that, clients can continue to do the things that keep them happy and healthy.

Home Decor

Antonia Mondestin

HHA

My name is Antonia Mondestin. I'm a certified Home Health Aide with 15 years experience as a personal care attendant, and 7 years of work in mental health at the state hospital, caring for patients who are suffering with mental illness, dementia, and Alzheimer’s Disease. I ensure the safety of my patients and provide activities of daily living.

I love my job. I’m very dependable, friendly, and honest.

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130 South Main St.
Middleton, MA 01949
(978) 774-2005
Wakefield Office
45 Albion Street
Wakefield, MA 01880
(781) 224-3600
Andover Office
11 Chestnut St. Suite 6A
Andover, MA 01801
(978) 806-2002
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